FAQ

Contact Us
Feel free to contact us with any questions you have on an item or your order. We are available (Monday- Friday 10am-5pm PST). Please keep in mind that we try to respond to each inquiry in a timely manner. Allow a 2-3 business day follow up.
*Please include name and order number if applicable in the subject line.


RETURN POLICY 
We advise you to please take your time and read descriptions when selecting your purchases. We are also here to help, feel free to reach out for additional questions on sizing, styling, material, etc. email us at shopsooready@gmail.com. If you have received a damaged, incorrect, or defective item please email us no later than 3 business days of receiving your item for return approval and details. If your item needs to be returned or exchanged keep in mind there is a 12 day return period from the delivery date. Please include in subject line name and order number and return details in body of email. You will receive a return address shortly. Item(s) needs to be in new condition with original tags included. Returns can be rejected if there is any signs of visible wear such as makeup, deodorant stains, fragrances etc. 
*If you are making a size exchange and your order has been approved and refunded, please remake
an order with the desired size. Please keep in mind our styles sell out quickly, therefore size exchange will not always be available

* We do not provide any return labels, customers are responsible for any return costs needed.

*All approved returns will be refunded to original form of payment.

Order Automatically Refunded 

*If you receive an email stating your order was refunded, it is due to products that are in high demand and sold out between order placement and processing time.

All SALE ITEMS ARE FINAL SALE    


SHIPPING

Please keep in mind a 2-4 business day processing time frame on your order. Once order has been fulfilled, tracking information will be provided. Soo Ready is not responsible for any lost or stolen packages. In any case this occurs the option of filing a claim through USPS or with your local police department is highly encouraged. 

 
CANCELLING OR AMMENDING ORDERS
We are unable to cancel or amend an order once it has been placed.
PRIVACY POLICY
Our customers are very important to us, which means protecting our customers by keeping their personal data and information secure at all costs is a main priority. 

SIZING INFORMATION

These measurements can be used as a size guide, most of our pieces are true to size, however, products may differ across various fabrics and styles.    

 

XS

S

M

L

XL

US

0-2

2-4

6-8

8-10

12-14

UK

4-6

6-8

10-12

12-14

16-18

Bust

32-33

34-35

36-37

38-39

40-42

Waist

24-25

26-27

28-29

30-31

32-34

Hip

33-34

35-36

37-38

40-41

42-44